from your Community Association Manager.
Meet our unbeatable team of professionals.
Bert Lysen: CMCA, AMS
The flair for problem solving within constraints is why Bert is such an effective Manager. Morris Management Principal, Bruce Clary observes, "Bert's prior experience working with water districts and labor groups has provided him with insight into bringing groups with divergent interests to the table to try to work out solutions and compromises that everyone can live with. This skill transfers well to working with community associations." In addition to such an applicable practical background, Bert also holds the designations of Certified Manager of Community Associations (CMCA) from the Community Association Managers International Certification Board (CAMICB) and the Association Management Specialist (AMS) from Community Associations Institute (CAI).
Bert's strong resolve and bold spirit can also be seen in his personal life. A bike ride for Bert is riding off of Snoqualmie, Blewitt and Stevens passes. Yet, he can be found just as often pursuing his other passion of reading. Maybe that's why it is said that Bert embodies the Morris Management philosophy of being "pleased but never satisfied." It's clear Bert consistently strives to improve and won't give up. Yet, in his family he does find satisfaction, stating that his biggest achievement is raising two grown successful daughters and marrying a great woman..
Beth Zollars: CMCA, AMS
As a Community Association Manager, Beth sees herself as responsible for creating and maintaining communication between association boards, homeowners, developers and vendors. She achieves her goal of keeping communities cohesive by listening and responding quickly to their needs. Her empathy and understanding of her clients comes from personal experience juggling motherhood, continuing education classes, and a career she loves. She not only recognizes the value of her clients' time but displays unending patience giving her an advantage over the typical Community Association Manager. In addition, she brings years of experience as a customer service manager in the banking industry.
When it comes to Association Management, Beth knows her stuff. She holds an Association Management Specialist (AMS) designation from Community Associations Institute (CAI) and also holds the designations of Certified Manager of Community Associations (CMCA) from the Community Association Managers International Certification Board (CAMICB). Continuing her commitment to her clients and vocation, she is working towards obtaining her Professional Community Association Manager (PCAM) designation, the highest available from CAI.
Getting out and meeting community members is Beth's favorite part of her job. She adds, "It feels great knowing that I've done something to help each of them." Known as an early riser, always ready to go and willing to work late into the evenings, Beth embodies the spirit of Morris Management. This includes being involved in her own community through PTA, volunteering in the classroom, and participating in fundraising walks for charity. Beth also makes time for that favorite of northwest pastimes, camping with her four children.
Bruce Clary: CMCA, AMS, PCAM
Described by his staff as calm, compassionate, and undaunted by challenges, Bruce is extremely focused on maintaining the highest level of customer service. It's not surprising that his past achievements include a rapid rise to Vice President of Construction for a national homebuilder and achieving 98% customer satisfaction for yet another previous development employer.
As the principal of Morris Management, Bruce is responsible for both customer and employee satisfaction. He achieves this through an open-door policy not only with coworkers, but with all Morris Management client Board Members as well. By encouraging communication, Bruce is able to preclude potential problems and solve issues with dignified diplomacy.
Not one to be satisfied with status quo, Bruce is strongly committed to the ongoing education of his staff and himself. In addition to holding a Washington Real Estate Brokers license, he holds the designation of Certified Manager of Community Associations (CMCA) from the Community Association Managers International Certification Board (CAMICB). Furthermore, Bruce has attained the Association Management Specialist (AMS) designation and the prestigious Professional Community Associations Manager (PCAM) designation from Community Associations Institute (CAI).
When asked where to find Bruce when he's not at work, he responds, "At work." But rumor has it he's been seen fishing on local waters then tempting neighbors with the mouth-watering scents of his catch on his backyard barbecue. Bruce does his best to enjoy the sites and experiences of the Northwest, dining out, and barbecuing when the weather allows, and can even be found attending the occasional Mariners game. That is, if he ever pulls himself away from his favorite pastime - helping the Morris Management team outperform any competition.
Cathy prides herself in coordinating a smooth-running operation. A self-proclaimed "efficiency freak", she says her position at Morris is tailor made for her. "I enjoy tackling a variety of projects and am enthusiastic about discovering new and innovative solutions," states Cathy. Co-workers say she is unflappable, maintaining a composed and consistent front while processing a tremendous volume of information. "Her keen grasp on our customer oriented business style makes Cathy essential to our company operations," asserts principal Bruce Clary.
Working with Morris Management calls for active participation in their team approach to serving customers and Cathy thrives on this. She cites the discussions at weekly staff meetings as a favorite aspect of her job. "Every employee of Morris Management has the same goal - to do the very best for all of our associations. That's why we work so well as a team and why our associations not only have a Community Association Manager, but an entire organization (with all their combined experience) in the background striving toward excellence."
When not in the office, Cathy can be found with either a book or a paint roller in her hand. Besides home renovating and gardening, Cathy enjoys needlework, reading and barbecuing with the family, and hopes to take up furniture design. She adds, "I am proud of my family and my friendships and of my success at making positive and lasting changes in how people approach their businesses."
Coral Cardon: CMCA, AMS
Coral's calm demeanor and positive outlook allow her to get along with all types of personalities. Her energy, excellent follow through and willingness to go the extra mile make all who work with her happy she is on their team. This feeling is shared by clients and co-workers alike. As noted by Bruce Clary, Principal at Morris Management, "She enthusiastically looks forward to taking on any and all challenges with a calm, reasonable and thorough approach."
When not contributing her many talents to the communities she serves, you can find Coral with her husband and two sons. Her personal activities show a large and diverse list of interests. She loves to sing and plays multiple instruments (applying two years in college as a music major.) In the sports arena she enjoys golf, football, basketball, swimming, tae kwon do, fishing and bowling. Add to that gardening, horses, nature, reading and cooking. Plus, somehow she has also found time to volunteer in the Exchange Club and serve as a Chamber Ambassador. With so much positive energy and diverse interests, Coral easily finds common ground with just about anyone she meets.
As a collegiate volleyball coach, Crystal spent her career bringing individuals with different personalities, backgrounds and strengths together to work toward a common goal. According to Crystal, "I feel like my previous profession helps me now because it was goal oriented, very similar to Morris Management." Yet, it's more than volleyball that has contributed to her skill set. Crystal holds a B.S in Biology and has traveled and lived all over the United States. Throughout, she held service-based positions and applied a tremendous work ethic. From this experience, Crystal gained the ability to recognize what people need. Yet, with Crystal, it doesn't end there; she takes the extra step to act on those needs, always eager to lend a helping hand.
Despite traveling and living in so many places, it's Washington State that Crystal considers home. Having grown up here, her interests are what you might expect; camping, hiking, skiing, and being outdoors. She's a sport fan including, of course, volleyball. Always eager to try new things, Crystal's making sure not to miss any sites. She has checked out the Big Wheel, the Show Box, even the gum wall. After all, Crystal loves to travel, even at home.
Such a person cannot help but make a good first impression. Such a person is driven to help others. Such a person maintains a positive outlook. Such a person believes in commitments and honesty. Such a person is perfectly suited to be the "Director of First Impressions" within the Morris Management team. According to Cathy Lemon, Office Manager, "Cyndi is a very courteous and friendly individual. These traits show in the way she connects with the people that call or visit our office. Her demeanor instantly makes our clients feel at home and her sincere wish to assist them just adds to the comfortable feeling that they've come to the right place to get their community issues addressed."
Cyndi's straightforward manner makes her an asset when it comes to all aspects of her position. She's tech savvy, detailed, a quick learner, and loves grammar and editing (she holds an Editing Certificate from the University of Washington). With years in customer service, she knows how to communicate; in fact, she is working toward a BA in Communications at Seattle Community College. Plus, understanding others is what Morris is all about, so Cyndi's genuine approach is a perfect fit. As she puts it, "They understand that the smallest issue is just as important as any."
At home, Cyndi enjoys a love of animals (especially her cats) and many friends. Not one to sit idly, she has found building websites is a natural extension to her knack for communication and continues to work toward her degree. For fun, she can be found rocking out by taking advantage of our local music talent, viewing thought-provoking films, or simply reading. No matter where, Cyndi embraces life and those around her.
Emilia, who holds a Associates of Arts degree and was an honor student at PIMA Medical Institute (with a 3.9 GPA!), has a special interest in research as well as an eye for detail. "I pride myself in being a self-starter and feel that anything worth doing is worth doing right." With such an affinity for order, it's not surprising that she is a proud alumni of the Junior Reserve Officer Training Corp for the Marine Corp (JROTC MC).
Truly a team player, Emilia is constantly trying to make her part of the world work better – in records, at home and even in her commute! With no fear of hard work, she embraces her duties and her co-corkers needs with enthusiasm and energy, always trying to get the job done in the most efficient manner possible. According to Office Manager Cathy Lemon, "Emilia has a quick mind and a passion for organization. Both of these traits lend themselves to the maintenance of our client records. She's able to quickly grasp the meaning of the many varied documents of an association and see them as a part of the structure of the community as a whole."
When asked about her achievements, it's just like Emilia to not recognize any one event, but instead appreciate that there are many accomplishments from different facets of her life. When at home, she takes delight in each member of her family (especially her son) and creating custom cakes for loved ones – again there's that appreciation for detail. To sum it up, Emilia lives by the philosophy, "Everyone should know that a smile is contagious; you never know whose day you'll make with just a smile!"
The small things do matter.
Heather Morgan: CMCA, AMS
Heather is all about experience. Heather was a librarian for nearly a decade. She has the skills to research subjects, ensure a high level of organization, and maintain a friendly and professional manner (yet never speak louder than a whisper.) Subsequently, Heather has been involved in community association management for years. Starting out as a receptionist for an association management company, she quickly began assisting and training others, until finally moving into the position of manager. She has obtained designations of Certified Manager of Community Associations (CMCA) from the Community Association Managers International Certification Board (CAMICB) and the Association Management Specialist (AMS) from Community Associations Institute (CAI). This experience has given her a broad and well-seasoned perspective appreciated by all.
You just know you can count on Heather to do as much as she can to help others whether at work or home. A very involved Aunt, she recognizes the different personalities of her 4 nephews and 1 niece, and makes time to celebrate each. She also volunteers by teaching kids at her church. After all, being born and raised right here in the Puget Sound, this is Heather's community and her roots run deep.
A good cook must be detailed and accurate: precise measurements, thorough preparation and timing are often the difference between superb and mediocre. Jessica is ever forward thinking, organized and unshakable. Information is correct and accurate. For Jessica, such diligence has been needed throughout her career, including previous positions as a Registrar at a Real Estate School, a Customer Service Supervisor with an entertainment provider, and especially Medical Billing where it has to be right.
Often the best recipes are developed through time, trial and error. A good cook isn't afraid to try new ideas, knowing that there is always room for improvement. In her role as Community Website Administrator, she manages the setup as well as maintenance of community websites. This entails the initial setup, responding to homeowner login requests, posting items to the website, whatever's needed. These responsibilities are a perfect match for her creativity and motivation.
Lastly, a good cook is generous, always happy to serve others. Jessica's favorite part of her job is, "Being able to make someone's day a tad easier." This giving nature expands into all aspects of her life. It's no wonder her greatest sense of pride and joy comes from her family. After all, aren't good relationships built sharing a good meal?
Jennifer Suemnicht: CMCA, AMS
Jennifer is a Certified Manager of Community Associations (CMCA), a designation from the Community Association Managers International Certification Board (CAMICB). She has also earned the designation of Association Management Specialist (AMS) from Community Associations Institute (CAI). She continues to pursue advanced designations from CAI, ensuring she has a firm grasp on the issues faced by association volunteers and is keeping current on changes in the industry.
For Jennifer, empathy and professionalism go hand in hand. So does the ability to see multiple perspectives and juggle multiple tasks. In fact, her ability to understand others' perspectives may be what drives her to maintain multiple commitments. Jennifer is constantly putting forth extra effort and working long hours to ensure deadlines are kept. Yet she loves the diversity, exclaiming what she enjoys most about her work is, "The ability to manage several projects at once, listen to and address people's concerns." Always a team player, she adeptly applies her aptitude for communicating to the collective problem solving approach employed at Morris Management. Again, Bruce Clary praises Jennifer noting, "By having a fresh perspective and asking great questions, she pushes all of us to re-think our processes and procedures and, as a result, makes us an even better team than we already are."
Jennifer's appreciation for others and undying energy transfer into her personal life. Still committed to the Red Cross she continues to serve on the Leadership Team for PiA (Professionals in Action) for King & Kitsap Counties. She puts her fundraising experience to work for Habitat for Humanity, the Multiple Sclerosis Society and many other great organizations. Yet she still finds time to play volleyball, hike, bike, make sure her dog gets his daily walk, garden and then share the fruits of her efforts with tasty dinner parties for friends.
Of course, Jill is always happy to contribute to the Morris Management team. She loves coming to work daily, "This is the most pleasant environment, everyone is so compatible and accommodating! Everyone likes being here – likes what they do, wants to help." That why Jill, who researches an issue until she has an answer, fits right in. "With an undying thirst for knowledge, Jill tries to improve what we do by bringing a new perspective and applying her extensive industry experience," observes coworker, John Barnes. Jill ensures all of her contributions are presented clearly and correctly, bringing calm to the storm and topping it off with a fantastic sense of humor. This makes reporting the progress made for clients by the Morris team much easier. Plus the association budgets are always transparent and clearly understood.
Beyond the world of Morris Management, Jill's still taking care of others. Anyone who cooks as well as she does obviously does it out of love and a desire to give to others. Jill's crocheting is quite impressive (she even won a ribbon at the state fair), yet she can't say she owns even one of the countless afghans she has produced. Rather, she chooses to gift them as labors of love to friends and relatives. For Jill it's more about the doing from learning. Getting fulfillment from the school of life, there isn't a day that Jill doesn't seek to learn something new.
As an original member of the Morris team, John knows first hand what sets his company apart from the rest. "We customize to fit our clients' needs rather than expecting them to fit into some kind of standardized package," explains John. "It's all part of our commitment to service." He also credits some of their success to their extensive experience in working with developers.
John's pride in his co-workers is obvious. He says his favorite part of his job is getting to work with the Morris team. "We all work so well together it makes the company stronger as a whole," says John. Although he and his team maintain an intense pace at work, John likes to do his part to keep the atmosphere light, saying that he was born to do stand up comedy but cursed with the brain of an accountant. When asked to describe his life outside of the workplace, he laughs, "I have five children. I'm tired." But he's quick to add that he loves nothing more than to spend time at the park with his kids and the family pooches. John has a lot to be proud of, not the least of which is his loving wife and family. But his abilities and his dedication to overseeing the financial landscape for Morris Management's clients will keep this company forever grateful.
Why did Jon choose to join the Morris team? "Morris Management has an outstanding reputation for quality service – industry colleagues with decades of industry experience recommend Morris to potential clients – in this industry, word of mouth is key," explains Jon. Of course, Jon's experience and attitude make him a key member of the Morris Management team. "In our industry there are many talented Community Association Managers and many talented finance professionals. However; rarely do we come across a professional who can capably wear both hats – understanding how they relate to each other and how each relates to our clients. Jon is just such a professional," exclaims Bruce Clary, company principal.
Jon's high level of commitment and work ethic can also be found in his home life. In addition to raising two daughters with his wife Theresa, Jon is active in both his church and school community: coaching a youth soccer team; running the annual children's carnival with his wife; and simply lending a helping hand whenever needed. Somehow he also finds time to read, a valued pastime. It is in reading Jon is able to continue his ongoing quest for new ideas.
Yet, Kristina manages to get results without ruffling feathers. That's because she is driven by a fine-tuned empathy resulting from an entire career focused on customer service. Her understanding of others and the situations they face gives Kristina a heightened sense of responsibility and dedication. As summarized by Bruce Clary, "Kristina has the ability to serve our clients well as she moves back and forth from having the empathy to take great care of our clients and homeowners while also having the strength and temperament to command respect from our clients' vendors in order to get tasks and projects completed."
Empathy, determination and dedication may be the qualities of someone who provides outstanding customer service. But more so, they are the qualities of a fantastic mother. Kristina proudly exclaims her biggest achievement so far is being a mom. Together with her daughter, they enjoy sporting events, the outdoors, traveling, singing and community theater. Yet, no matter what is on the agenda for the day, Kristina will make sure it is done right.
Kwasi Okyere: CMCA, AMS, PCAM
This client-first approach to the profession and high praises from homeowners led Morris Management to hire Kwasi in March 2006. Especially impressive was the demonstrated passion Kwasi has for his communities and his proven dependability, commitment to hard work, easy-going sense of humor, and sincerity. It's no wonder that when Morris opened their DuPont office, they looked to Kwasi to lead that team as the South Sound Division Manager.
Using his education to help clients is a key to Kwasi's success. He holds Bachelor's and Master's degrees in Sociology and a Certificate in Community Association Management. Additionally, he has earned his Certified Manager of Community Associations (CMCA) designation from the Community Association Managers International Certification Board (CAMICB). Plus, Kwasi has earned the Association Management Specialist (AMS) and the prestigious Professional Community Associations Manager (PCAM) designations from Community Associations Institute (CAI). Bruce Clary, company Principal says, "Kwasi's advanced degree in Sociology and experience helps us and our clients better understand how groups of people interact and relate, so we can build the foundation for even stronger communities."
Kwasi jumps headfirst into the active Northwest lifestyle. He enjoys outdoor activities such as biking and horseback riding, and rainy-day pastimes such as watching movies, cooking, reading, and volunteering as a board member for his own homeowners association. Soon he hopes to learn to scuba dive!
Leah Corley: CMCA, AMS
When it comes to keeping on top of things, there's no one more dedicated. "This industry provides fantastic educational opportunities, which helps me become the expert I strive to be." Leah holds the designation of Certified Manager of Community Associations (CMCA) from the Community Association Managers International Certification Board (CAMICB). She has also earned the designation of Association Management Specialist (AMS) from Community Associations Institute (CAI). Leah has committed herself to use technology to increase efficiency, "I'm looking forward to helping implement additional opportunities to move the office toward becoming paperless." Add to that her experience as a Community Association Manager in the Puyallup area; her knowledge of bookkeeping; and, as a Real Estate Office Manager, where Leah gained valuable insight into how community association management activities affect real property values and conveyances. According to Bruce Clary, Principal at Morris Management, "As a member of our team, her impact extends far beyond her individual contributions."
When not at work, Leah is found spending quality time with her family in the outdoors: relaxing at the beach or enjoying the mountains – camping, hiking, snowboarding, snow shoeing. No matter where, Leah is usually helping those closest to her. Those she encounters find a certain warmth and sincerity that connects and resonates with everyone she meets. In fact, Leah gives her all to everything she does, no matter how small. Such efforts are a source of pride, so when others appreciate her efforts, she takes great satisfaction. It's just who Leah Corley is, someone who cares.
Leticia Hannah: CMCA
Lucky for those relying on Morris Management, Inc. for community association management services, Leticia Hannah now works for you. As an Association Manager Assistant, she transfers the skills she perfected in the hospitality industry to make your stay at home equally pleasant. "Leticia's extensive background in working with individuals in emotionally charged situations via telephone and through email should serve the homeowners in our communities well. She has learned through experience how to work with people she is communicating with to move efficiently past the drama and emotion so they may begin working on a solution to their situation," raves Bruce Clary, Morris Management Principal.
Leticia knows what it's like to juggle work, family and home life. Her approach is always systematic and disciplined, staying on course and keeping the end objective in sight. Because of that, you know she's got your back. She understands what is needed and does it.
With Leticia, there is no question about the high value she gives to others. This is seen in her love of travel and learning different cultures, the esteem she shows co-workers and clients, and the enjoyment of team sports like softball. But it is most evident in the love and pride she has for her sons.
Luiza Limona: CMCA, AMS
Her varied background has taught her excellent customer service skills, commitment and dedication. Experienced with a variety of cultures and opinions, she possesses the ability to listen equally to board members and residents. "Morris Management is different from other management companies; we use a team approach; we have 24-hour emergency access to our staff; we always return phone calls. There are NO false promises!"
Luiza has earned a Certified Manager of Community Associations (CMCA) designation from the Community Association Managers International Certification Board (CAMICB) along with the AMS (Association Management Specialist) designation from Community Association Institute (CAI). Not one to sit back and relax, Luiza is continuously seeking additional education to ensure she is always knowledgeable and current. "I enjoy exceeding expectations," she says enthusiastically.
In her off-time, Luiza loves sailing, gardening, remodeling her home, cooking and traveling. She has a special interest in the arts, and has traveled around the world putting to good use her fluency in the Romanian and Greek languages.
Michael Bruneau: CMCA
Michael brings enthusiasm to all aspects of his life, but is particularly passionate about his work. His dedication to getting the job done right goes hand in hand with his insatiable desire to help others. As assessed by Cathy Lemon, Office Manager, "Mike embodies the spirit of Morris Management because he's dedicated, he wants to help, he's determined to get the job done right (the first time) and he does it all with a smile on his face."
But to Michael, it's more than each matter at hand being addressed. He sees the big picture, recognizing how the whole community benefits from the guidance and solutions offered though Morris. In fact this is the part of the job he finds most satisfying, " It's knowing that I am helping people with the most important thing in their lives - their home. A person's home is the most personal possession they will ever own and whether I am on the phone, in person or writing a letter, I remain cognizant of that fact."
With such solid values and endless zest for life, Michael naturally looks to help others in his personal time as well. Volunteering with the Seattle Police Department's Domestic Violence Victim Support Team (VST) allows him to bring goodness where it is most lacking and further serve the community. After all, the organization provides aid, shelter and education for countless victims in the Seattle area. Services that strongly resonate with Michael.
With the amount of energy Michael possesses, it's no wonder he is first in his family to obtain a Masters Degree from Seattle University after gaining his undergraduate degree from the University of Washington. Never one to sit still, he can be found biking, running, hiking, you name it, just as long as his yellow lab, Brooks is by his side. He has even traveled to all 50 states. Next stop, the world. Look out Europe and Asia, Michael's coming to share his passion for all that life has to offer.
Michael Howe: CMCA, AMS
Michael capitalized on his strong interpersonal skills with extensive practical experience, working first in the real estate industry then employing his knack for community association management. Having attained his Certified Manager of Community Associations (CMCA) designation from the Community Association Managers International Certification Board (CAMICB) and the Association Management Specialist (AMS) from Community Associations Institute (CAI), Michael says it's just a matter of time before he holds every certification in the industry. What's more, having participated in team sports and attending college on an athletic scholarship, he is able to recognize the importance of a team working together to achieve a common and collective goal. This translates well to the Morris Management's team approach to serving customers.
Given Michael's obvious appreciation of others, it's not surprising that he spends most of his personal time with his family and friends – although he does enjoy a round of golf from time to time. Perhaps his positive perspective on life is tied to his biggest accomplishment. After all, not many of us can say we have had the privilege of actually saving another's life.
Olivia Vos, CMCA
It's no wonder Olivia's contribution to Morris Management is of high value. After all, she combines such unique and useful experience with a willingness to accept any challenge or task, and the capability to understand and efficiently complete it. What's more, Olivia has attained the Certified Manager of Community Associations (CMCA) designation from the Community Association Managers International Certification Board (CAMICB). Office Manager, Cathy Lemon exclaims, "Olivia has an infectious enthusiasm for life and it shows in her attitude toward her her work, her fellow employees and our clients. She grabs challenges by the horns, wrestles them to the ground, overcomes them and then promptly pops up and exclaims, "Ta Da!" This zest to master issues is exactly the attitude we embrace at Morris."
Through it all, Olivia treasures the world she discerns, both personally and professionally. With her keen eye she helps with environmental beach clean-up. Because of her appreciation of community, she volunteers at the Lions Club (as one who sees so well, she makes sure to aid those who cannot), and annually laces up for the Susan G. Komen Race for the Cure. Through her extensive travels she has seen Europe, the Americas, the South Pacific, Mediterranean and Caribbean Seas and will continue through Africa, Asia and New Zealand as opportunity permits. Yet wherever she goes, Olivia can be counted to notice others on the way and share her love of laughter.
Rich Sand: CMCA
With such an impressive background, Rich has proven interpersonal skills, problem solving and organizational skills. When you spend some time with Rich, it is apparent he is a straight shooter, a man of his word, humble, and fair. He relates well with others and has a genuine interest in helping them. So community association management was an ideal career into which Rich transitioned, "I served as HOA Board President for 9 years and dealt with all types of people, personalities, and problems that are found in any association." Here Rich applied his skills to deal with all that while still moving forward with all the tasks that are required from budgeting to maintenance, to major repair, to emergency situations. Bruce Clary, Principal of Morris Management, Inc. observes, "Having served as a Director in his own community, navigating through some large-scale maintenance projects and complex litigation, Rich brings the perspective of our clients to life for us each and every day." Rich is also a Member of Community Associations Institute and holds the Certified Manager of Community Associations (CMCA) designation from the Community Association Managers International Certification Board (CAMICB).
Rich's personal interests revolve around his family. He has two adult children, both living in the area, and two grandchildren. He and his wife attend all the soccer, football, softball, and volleyball games as well as school programs. They also like to make time to travel, especially road trips where they have no schedule, stopping to see the local sites. One of their favorite trips was a road trip through all the major National Parks in the Western US. Being an Army veteran, Rich wants to visit all the Memorials in Washington DC, in particular, the "Wall" in memory of the Viet Nam War.
Yet, it's more than numbers; it's an understanding of what it takes to best serve clients. Ruth has seen first hand, especially while in real estate, how much homeownership means, and how outstanding service make all the difference. In fact, that's what drew Ruth to Morris Management, "Everyone is very cheerful and friendly, it's great being part of such a professional team." She has found a perfect fit in this growing, successful company, "I enjoy communicating with people and I like to working with numbers. I respect each individual in the Morris family; we all contribute 100% of our skills and energy."
Ruth's feet have been firmly planted on the Eastside for decades. She enjoys a life of gardening, photography, hiking, and sharing her knowledge of Chinese herbs. She is a member of SCI-USA (a Buddhist organization) and does her best to make it to her local gym as often as possible. Yet, now with her daughter attending the University of Washington, Ruth plans on not just traveling across Lake Washington for visits, but seeing the world.
When Sarah first joined the Morris Management team, it was her commitment to take great care of their customers that allowed her fit in perfectly from day one. Yet, it's her ability to listen and apply what she has learned that ensures a long career in community association management. It helped that she came from a service background in retail, and being a Certified Life Coach certainly didn't hurt either. Add to that the fact that she holds an associate degree and plans on continuing her education to further her abilities in community association management. For Sarah, her position at Morris Management isn't just a job, it's a career.
When someone is as caring and thoughtful as Sarah, it's no surprise those qualities extend into her personal life. She can be found spending time with her husband, family and taking her dogs to the park. These dogs are rescue dogs and Sarah is their foster mother. Here again, her qualities make life better for all those around her, even the little four-legged ones who desperately need that special kindness Sarah offers.
Shirley Ely: ARM, CPM, CMCA, AMS
To supplement her considerable experience, Shirley is a member of the Institute of Real Estate Management (IREM), holding their designations of Accredited Residential Manager (ARM) and Certified Property Manager (CPM)—the highest designation they offer. Furthermore, she is a member of Community Associations Institute (CAI) and holds a Washington State Real Estate License. She has also received her Certified Manager of Community Associations (CMCA) designation from the Community Association Managers International Certification Board (CAMICB) and the Association Management Specialist (AMS) designation from Community Associations Institute (CAI). Never satisfied with status quo, Shirley continues to pursue more advanced designations from CAI.
From day one at Morris Management, Shirley knew this was the best place for her to apply her extensive experience. "The company overall has a personality conducive to a more positive relationship with their clientele with strong emphasis on providing great customer service," observes Ely. She views the organization as "friendly and responsive," words that are often used to describe Shirley herself. Bruce Clary, company Principal, expands on this opinion stating, "Shirley thrives on discovering our clients' needs and doing everything she can to place their interest(s) above all else."
Another observation Bruce Clary makes regarding Shirley is, "(She) always comes across as being calm as a cucumber; however she has an internal drive and urgency that runs at full speed." It's no wonder Shirley spends most of her free time riding her motorcycle. After all, a motorcyclist must stay calm while driving at fast speeds, must be experienced and in tune with her environment, must be "friendly and responsive.”
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